Shipping & Delivery Policy
At Destino Darjeeling, we aim to make your shopping experience simple and convenient. We carefully process and pack every confirmed order before handing it over to our delivery partner.
Order Processing
Orders are processed after successful order confirmation and payment verification, where applicable.
We generally aim to dispatch confirmed orders within 2–5 business days, subject to product availability and order verification.
Orders placed on weekends or public holidays may be processed on the next working day.
Delivery Time
After dispatch, delivery time may vary depending on the destination, courier service and other logistical conditions.
Estimated delivery may generally take 3–10 business days after dispatch.
Remote and difficult-to-reach locations may require additional delivery time.
Shipping Charges
Applicable shipping charges, if any, will be displayed during the checkout process or communicated to the customer before order confirmation.
Shipping charges may vary depending on:
- Delivery location
- Order weight
- Number of products
- Packaging requirements
- Courier or logistics service
Order Tracking
Where tracking facilities are available, customers may receive shipment or tracking information through the contact details provided during checkout.
Customers can use the tracking information to monitor the progress of their shipment.
Delivery Address
Customers are responsible for providing a complete and accurate delivery address, including:
- Full name
- House/flat number
- Street/locality
- City
- State
- PIN code
- Contact number
Destino Darjeeling will not be responsible for delivery delays or failed delivery caused by an incorrect or incomplete address supplied by the customer.
Delayed Delivery
Delivery timelines are estimates and may occasionally be affected by circumstances beyond our control, including:
- Weather conditions
- Natural events
- Transportation delays
- Courier service issues
- Public holidays
- Regional restrictions
- High-volume periods
- Incorrect address or unavailable recipient
We will make reasonable efforts to assist customers in resolving delivery-related issues.
Damaged Package
Customers are requested to check the outer packaging at the time of delivery.
If a package appears seriously damaged, leaking or tampered with, please take photographs of the package and contact us as soon as possible.
For damaged-product complaints, photographs of the product, outer packaging, shipping label and visible damage may be required for verification.
Wrong or Missing Product
If you receive an incorrect product or an item is missing from your order, please contact us promptly with your order details.
Our team will review the issue and, where applicable, arrange an appropriate resolution.
Undelivered or Returned Orders
If an order cannot be delivered because of an incorrect address, repeated delivery attempts, refusal to accept the shipment or the recipient being unavailable, the shipment may be returned to the sender.
Additional shipping or re-dispatch charges may apply where the failed delivery resulted from information or circumstances attributable to the customer.
Contact Us
For shipping and delivery assistance, please contact:
Destino Darjeeling
Founder: Mr. Anirban Biswas
Registered Office:
Kurseong Circuit House, Mandir Busty, Ghayabari I, Gidda Pahar, Darjeeling Kurseong, West Bengal – 734203, India
Call / WhatsApp: +91-9064752760
Email: ridgerunner11174@gmail.com
Business Hours:
Monday – Friday
8:00 AM – 5:00 PM
Important Note
Delivery timelines mentioned on this page are estimated and may vary depending on the destination and logistics provider. Customers should refer to their order confirmation and shipment tracking information for the latest delivery status.
Destino Darjeeling reserves the right to update this Shipping & Delivery Policy when necessary.
