Payment Terms
At Destino Darjeeling, we aim to provide customers with a simple, convenient and secure payment experience. These Payment Terms explain the payment conditions applicable to purchases made through our website.
1. Accepted Payment Methods
Depending on availability, customers may be able to make payments through:
- Credit Card
- Debit Card
- Net Banking
- UPI
- Other online payment methods displayed at checkout
The payment methods available to a customer may vary depending on the payment gateway and other applicable conditions.
2. Order Confirmation
An order is considered successfully placed after the required payment has been successfully processed and the order has been confirmed by Destino Darjeeling.
Customers should retain their order confirmation and payment transaction details for reference.
3. Payment Verification
For certain orders, we may need to verify payment or order information before processing the shipment.
If payment cannot be verified, we may contact the customer for additional information or hold the order until the payment status is confirmed.
4. Payment Failure
If a payment attempt fails, the order may not be confirmed.
Customers may retry the payment using an available payment method. If money has been deducted from the customer’s account but the order has not been confirmed, the customer should contact us with the relevant transaction details.
5. Amount Deducted but Order Not Confirmed
In some cases, a payment may be debited from the customer’s bank account while the order status remains unsuccessful or pending.
Such transactions may be subject to processing by the payment gateway or bank. Customers should contact us with the order number and transaction reference so that we can review the payment status.
Where a refund is applicable, it will be processed through the appropriate payment method, subject to the applicable payment gateway and banking timelines.
6. Pricing and Taxes
Product prices displayed on the website may be changed from time to time.
Applicable taxes, shipping charges or other charges, where applicable, may be displayed separately during checkout or included in the displayed price as required.
The final amount payable will be shown before the customer completes the purchase.
7. Incorrect Pricing
Destino Darjeeling makes reasonable efforts to maintain accurate pricing information on the website.
If a technical or human error results in an incorrect price being displayed, we may contact the customer before processing the order. Where necessary, the order may be cancelled and any applicable payment may be refunded.
8. Refunds
Where a refund is approved under our applicable policies, the amount will generally be returned through the original payment method or another appropriate method.
The time required for a refund to appear in the customer’s account may depend on the payment gateway, bank or financial institution.
9. Cancellation
Customers may request cancellation of an order before it has been dispatched, subject to our applicable cancellation policy.
Once an order has been dispatched, cancellation may not be possible.
Any eligible refund will be handled according to the applicable refund and cancellation terms.
10. Payment Security
Online payments may be processed through third-party payment gateways or financial service providers.
Destino Darjeeling does not intentionally store complete payment-card details on its website.
Customers should never share their PIN, OTP, CVV, password or banking credentials with anyone claiming to represent Destino Darjeeling.
11. Fraud Prevention
Destino Darjeeling may review orders or payment information where reasonably necessary to identify suspicious or potentially fraudulent transactions.
Orders may be delayed, held or cancelled where there are reasonable concerns regarding payment security or unauthorized activity.
12. Contact Us
For payment-related questions or assistance, please contact us.
Destino Darjeeling
Founder: Mr. Anirban Biswas
Registered Office:
Kurseong Circuit House, Mandir Busty, Ghayabari I, Gidda Pahar, Darjeeling Kurseong, West Bengal – 734203, India
Call / WhatsApp: +91-9064752760
Email: ridgerunner11174@gmail.com
Business Hours:
Monday – Friday
8:00 AM – 5:00 PM
