Privacy Policy
At Destino Darjeeling, we respect your privacy and are committed to protecting the personal information you provide when you visit our website, submit an enquiry or place an order.
This Privacy Policy explains what information we may collect, how we may use it and the choices available to you.
1. Information We May Collect
When you use our website or place an order, we may collect information such as:
- Name
- Email address
- Phone number
- Billing address
- Shipping or delivery address
- Order details
- Enquiry details
- Information you voluntarily provide through contact forms
Payment transactions may be processed through third-party payment providers. We do not intend to store complete payment-card details on our website.
2. How We Use Your Information
Information provided by you may be used to:
- Process and fulfil orders
- Arrange product delivery
- Respond to enquiries
- Provide customer support
- Communicate about orders and services
- Confirm order or delivery details
- Handle returns, replacements or refunds
- Improve our website and customer experience
- Prevent misuse, fraud or unauthorized activity
- Comply with applicable legal and regulatory requirements
3. Information Security
We take reasonable measures to protect personal information against unauthorized access, misuse, alteration, disclosure or loss.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure. Customers should therefore avoid submitting unnecessary confidential information through website forms.
4. Cookies
Our website may use cookies and similar technologies to improve website functionality and user experience.
Cookies may help us understand how visitors use the website, remember certain preferences and support website functionality.
You can manage or disable cookies through your browser settings. Some website features may not function properly if certain cookies are disabled.
5. Third-Party Services
We may use third-party service providers for functions such as:
- Website hosting
- Payment processing
- Shipping and delivery
- Website analytics
- Communication services
- Technical support
These providers may process information as necessary to provide their services. Their handling of information may also be governed by their own privacy policies and applicable laws.
6. Payment Information
When you make a payment through our website, payment information may be processed by the applicable payment gateway or financial service provider.
Destino Darjeeling does not intentionally store complete payment-card information on its website.
Customers should review the relevant payment provider’s terms and privacy practices when completing an online transaction.
7. Sharing of Information
We do not intend to sell or rent customers’ personal information.
Information may be shared with appropriate service providers or other parties where reasonably necessary to:
- Fulfil an order
- Deliver products
- Process payments
- Provide customer support
- Operate our website
- Meet legal obligations
- Protect our business, customers or website from fraud or misuse
8. Data Retention
We may retain personal information for as long as reasonably necessary for the purposes for which it was collected, including order processing, customer service, accounting, legal, regulatory and record-keeping requirements.
When information is no longer reasonably required, it may be deleted or securely disposed of, subject to applicable legal requirements.
9. Your Choices
Depending on applicable law, you may have rights regarding your personal information, including requesting access to or correction of certain information.
If you would like to update information that you have provided to us or have a privacy-related question, please contact us using the details below.
10. Children’s Privacy
Our website is intended for general consumers and is not specifically directed toward children.
We do not knowingly seek to collect personal information from children without appropriate consent where required by applicable law.
11. External Links
Our website may contain links to third-party websites.
Destino Darjeeling is not responsible for the privacy practices, security or content of external websites. We recommend reviewing the privacy policy of any third-party website you visit.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, website services or applicable legal requirements.
Any updated version will be published on this page with the revised effective or update date.
13. Contact Us
If you have any questions, concerns or requests relating to this Privacy Policy or your personal information, please contact us.
Destino Darjeeling
Founder: Mr. Anirban Biswas
Registered Office:
Kurseong Circuit House, Mandir Busty, Ghayabari I, Gidda Pahar, Darjeeling Kurseong, West Bengal – 734203, India
Call / WhatsApp: +91-9064752760
Email: ridgerunner11174@gmail.com
Business Hours:
Monday – Friday
8:00 AM – 5:00 PM
