Our Policies
At Destino Darjeeling, we are committed to providing quality-focused Himalayan products, transparent information and dependable customer service. Our policies are designed to make your experience with us clear, safe and convenient.
1. Product Quality Policy
We are committed to maintaining appropriate quality standards for our products. We focus on careful sourcing, hygienic handling, suitable packaging and accurate product information.
Our products are presented with relevant details such as product name, pack size, ingredients or product characteristics where applicable, storage information and other necessary product information.
2. Product Information Policy
We make reasonable efforts to ensure that product descriptions, images, specifications, pack sizes and other information displayed on our website are accurate.
Actual product appearance, packaging or labeling may vary slightly from website images due to packaging updates, printing variations or manufacturer changes.
Customers are encouraged to check the product label and packaging for the latest applicable information before use.
3. Order Policy
Orders placed through our website are subject to product availability and confirmation.
After receiving an order, we may contact the customer to confirm relevant details such as:
- Customer name
- Delivery address
- Contact number
- Product and quantity
- Payment or order details
An order may be cancelled or declined if the product is unavailable, essential information is incorrect, or circumstances prevent us from fulfilling the order.
4. Payment Policy
We aim to provide secure and convenient payment options for customers.
Payment confirmation may be required before an order is processed or dispatched. Customers should retain their payment confirmation or order details for future reference.
If a payment has been deducted but the order is not successfully confirmed, customers may contact us with the relevant transaction information so that we can review the matter.
5. Shipping & Delivery Policy
Orders are processed after successful order confirmation and subject to product availability.
Delivery timelines may vary depending on:
- Delivery location
- Product availability
- Courier or logistics service
- Weather conditions
- Holidays
- Unforeseen transportation delays
Destino Darjeeling will make reasonable efforts to dispatch orders within the applicable processing period, but delivery timelines may be affected by circumstances beyond our direct control.
Customers should provide a complete and accurate delivery address and contact number.
6. Cancellation Policy
Customers may request cancellation of an order before it has been dispatched.
Once an order has been dispatched, cancellation may not be possible. Customers should contact us as soon as possible if they wish to cancel an order.
Any eligible refund will be processed according to the applicable payment method and our refund terms.
7. Return & Replacement Policy
Because our products may include food and dairy products, returns may be subject to product type, condition and applicable food-safety requirements.
Customers should contact us promptly if they receive:
- A damaged package
- An incorrect product
- A visibly defective product
- A product damaged during transportation
Customers may be asked to provide photographs of the product, packaging, shipping label and damage to help us investigate the issue.
Products should not be returned without prior confirmation from our customer service team.
8. Refund Policy
Where a refund is approved, the refund will generally be processed through the original payment method or another suitable method agreed with the customer.
Refund processing time may depend on the payment gateway, bank or financial institution.
Shipping or other charges may be treated separately depending on the reason for the refund and applicable terms.
9. Privacy Policy
We respect the privacy of our customers.
Information provided by customers, such as name, phone number, email address, delivery address and order information, may be used for purposes including:
- Processing orders
- Delivering products
- Providing customer support
- Communicating about orders
- Responding to enquiries
- Improving our services
We take reasonable measures to protect customer information and do not intentionally use personal information for purposes unrelated to our business activities without appropriate basis or consent where required.
10. Website Use Policy
The content available on the Destino Darjeeling website, including text, images, logos, product descriptions and graphics, is provided for general business and informational purposes.
Users should not reproduce, copy, modify, distribute or commercially use website content without appropriate permission.
11. Pricing Policy
Product prices displayed on the website may be changed from time to time due to changes in product costs, taxes, packaging, logistics or other business factors.
The applicable price at the time of confirmed purchase will generally be the relevant order price, subject to any clearly stated terms.
12. Customer Support Policy
We aim to respond to customer enquiries professionally and within a reasonable time.
For assistance regarding products, orders, delivery, returns or other enquiries, please contact us:
Call / WhatsApp: +91-9064752760
Email: ridgerunner11174@gmail.com
Business Hours:
Monday – Friday
8:00 AM – 5:00 PM
13. Changes to Our Policies
Destino Darjeeling may update these policies from time to time to reflect changes in our products, services, business practices or applicable requirements.
Any updated policy will be published on this website with the revised information.
Contact Information
Destino Darjeeling
Founder: Mr. Anirban Biswas
Registered Office:
Kurseong Circuit House, Mandir Busty, Ghayabari I, Gidda Pahar, Darjeeling Kurseong, West Bengal – 734203, India
Email: ridgerunner11174@gmail.com
Call / WhatsApp: +91-9064752760
Business Hours: Monday – Friday, 8:00 AM – 5:00 PM
